What Makes Us Different?
We have already acknowledged that the marketplace is very competitive, so how will First Vehicle Finance stand out from the competition?
Since the company’s inception, Richard Mayle has always concentrated on building a long-term business by providing customers with a great customer service. You will have read earlier that the Financial Conduct Authority, which regulates all financial service providers, is committed to ensuring that all financial transactions are honest, fair and effective so that consumers get a fair deal.
First Vehicle Finance, however, have always gone beyond these simple, but important principles. They have always concentrated on developing long-term business relationships with their clients. They pride themselves on being a family business and work on developing personal relationships which lead to repeat business with their customer base. They are not in it for ‘a quick buck’. They recognise that good, personal service is not a cost but an investment and will expect their Appointed Representatives to buy into this ethos. They provide genuine advice and support and this is the culture that they want to develop within their network. They have customers who have dealt with the business since it was first set up and continue to deal with them today – they call FVF whenever their vehicles are up for replacement, whether they are business / commercial or personal customers.
By building those personal relationships and providing a one-stop shop for their customers ARs will be able to share in the success of FVF. They will do the hunting for the best deal in the market via the FVF connections which include, amongst others, brokerage facilities with three of the leading contract hire leasing companies, Arval, Lex and Leaseplan.